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Customer Service To PLACE AN ORDER or acquire order information, contact customerservice@wallstyles.com. Your satisfaction is our concern. Technical Support Available 8:30am to 5:30pm EST weekdays. For any questions about IMAGES either YOURS or OURS, contact technicalsupport@wallstyles.com. Our staff will work with you to identify the FILE SIZE, TYPE and other technical information for your WALL, BACK SPLASH Or HOME DÉCOR product. Special Services Department If you have an idea that’s not readily available or not shown in your catalogs, contact tim@wallstyles.com. If you are truly looking for that unique one-of-a kind gift for the retiree, graduate, wedding party, anniversary or other special event, or that unique promotion item for the Annual Sales Meeting, YOU HAVE COME TO THE RIGHT PLACE! We specialize in creating unique gifts and promotions. We can design “one of a kind” wall décor projects. We work closely with our customers to develop the right solution for their specific need. Quotes and schedules are provided. Planning Your Project We are dedicated to help PLAN your WALLSTYLES project, including COSTS, prior to production. We will assist you in the following ways:
Our Satin Tiles match the size and thickness of many popular store brands. WallStyles can custom tint tiles to match prominent colors within the image. The cost for tinted tiles is 25% less than the image tiles. Contact customerservice@wallstyles.com for pricing. Installation and Care WallStyles provides simple INSTRUCTION and HELPFUL HINTS sheets. Keep in mind GROUT is necessary for most tile wall applications. It is important to use a sand less type of grout or silicone, available at most tile outlets. Determine the type, thickness and color of grout best suited for your image. WallStyles is not responsible for breakage when tiles are being installed. Quality WallStyles uses state-of-the-art Dye Sublimation printers and ink on tiles specifically coated, heated and pressed for this process. Color profiles are used to maximize the color consistency between original and product and from one product to another. However, WallStyles and our customers must understand there will always be some variation with the custom printing industry. Please follow our CARE INSTRUCTIONS for maintenance of your tile product and other products from WallStyles. Wall tiles can be replaced at the same price as the initial order, but exact color matching and installation must be considered. Proofing We proof all files and/or scanned images prior to production of murals and back splashes. For large images, large quantities of one image, and delicate images, we encourage our customers to furnish a hard copy. WallStyles will provide a paper PROOF for large murals, Usually over 700 square inches. WallStyles will provide one TILE EXAMPLE for murals over 1000 square inches. Every order is inspected at several check points during production for color, image and surface quality. We package each item securely. Upon delivery, please take a thorough look at the outside of your package. Notify the driver IMMEDIATELY of any external damage and file a claim with the driver at that time. Then contact us via email and report the damage and the carrier claim so we can process the claim and send you a replacement product. Customers should contact us via email or call at 518-899-6277 immediately and report any damage. After speaking with our Customer Service Department, customers should return their damaged product within 7 business days. A claim form will be issued upon notification of any damage. WallStyles is not responsible for breakage during installation of wall murals or due to misuse of product. Please read and follow our installation and care instructions carefully. Our products are shipped via USPS or UPS Ground unless a request is made for faster delivery. This will have to be determined at the time the customer places his or her order. Shipping and Handling Costs for Home Decor Products is as follows: $0.00 - $25.00 is $7.95 Shipping and Handling costs for Tile Wall Murals will be determined when shipped. 15% OFF on all HOME DÉCOR PRODUCTS and ADIRONDACK PUZZLES for MURALS and BACK SPLASHES of $500 or more. Orders must be placed within 30 days of the purchase date. WallStyles offers suggestions for images for WallStyles Home Décor Products.
FAQ'S Yes, you can download a digital file, send us your disk or send us original artwork or a photograph. Yes, you can for two reasons. If you mural or product is small or to show us what image you are sending to us on disk or artwork/photograph.
It can be as large or as small as you want it. We can work with you on your dimensions. Yes, the size and quality of your image is the limitation. We will advise you if there is a problem and offer a solution.
Yes, we work with regional artisans throughout the northeast and other areas of the U.S.
This depends on the size of the tile and the number of tiles used for your project. WallStyles will provide a quote for your project, depending on the tile style. The quote will reflect the cost per tile and per square feet.
There may be a set up fee for extensive adjustments. There will also be shipping and handling fees. The quote will include these items.
Yes, your original is returned with your order and we maintain your image in our data base. 2-4 weeks. No, in some areas we have recommended installation contractors. Refer to the next question.
Very Easy! We provide installation instructions, a matrix (which is a map of where the tiles are placed) and each tile is numbered on the back. For Maintenance, use a non abrasive cleaner and a sponge or soft cloth. We provide a list of recommended store bought cleaners with your order.
You may purchase a replacement tile at regular cost. We store your image and matrix for easy access just in case of a situation like this.
Yes, we offer ceramic, satin, gloss, tumbled tuscan stone, white marble, glass and porcelain, which come in different sizes. Yes, we offer a wide range of framed tile products, kitchen serving products, canvas prints, keepsake boxes and much more. Refer to our web site products.
Yes, but they must be installed out of direct sunlight, under an overhang roof or in a shaded area. You may also spray a UV protection coating. This will add more protection. (For glass and porcelain only).
No, direct sunlight will fade your tiles, not indoor lighting.
Yes, our satin, glass, porcelain, bisque tiles are the standard 6" size and thickness. Our tumbled stone and white marble can be blended but they are thicker.
Yes, we can tint blank tiles to match interior surfaces such as counters, floors and other decor.
Yes, by all means! We do it all the time - for restaurants, lobbies, municipalities and businesses of all kinds.
Special custom projects! We have a great deal of experience working with businesses including the General Electric Company, architects, builders and interior decorators to decorate custom images on metal, plastic, wood, glass and other surfaces. |
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